Monday, my brain just couldn’t come up with the passcode to the work cell. I could not fucking remember. No, I didn’t have it written down. The Wife was a bit shocked. I had gone through enough failed attempts that I was worried about the phone erasing itself. So, I called IT, hoping they could fix the phone remotely. Because otherwise, I have to drive fifty miles to work for the IT folks there to do “hands-on remediation”.
The nice lady asked me to be patient. My response was “If you keep me from having to go into the office, I can be as patient as possible.” It helps that almost all of the time, I do work communication through MS Teams. My work phone rarely gets used to actually make phone calls. After about an hour, and multiple attempts by multiple staff at the national help desk, I was informed it was going to be escalated. But I probably won’t have to go into the office.
I’m at home yesterday – which I will explain why next week – and my personal phone rings. Nope, don’t recognize the number. Probably spam. Phone rings again. Same number. I’ve been burned before and most of the folks that would call like that will leave a VM or text to call back. Phone rings again. Same number. Three times is either an emergency or a very persistent spammer. I was willing to take the change it was the former.
It was local IT. Yeah, we think we got your passcode issue fixed. Would you open your phone and check? Sure enough, my work phone is prompting me to enter a new passcode. Much thanks to the IT guy who was persistent enough to call me three times.